Return Policy

🍀
LuckySeven
↩️ Return & Exchange

Return & Exchange Policy

We believe your satisfaction is your full right — that’s why we created our Golden Guarantee to give you complete confidence with every purchase.

✦
🥇
Golden Guarantee

If you are not satisfied with your item, return it within 3 days of receiving your order — after inspection and approval, your full refund will be processed within 7 business days.

1
Receive & inspect your order
2
Request a return within 3 days
3
Ship the item back to us
4
Item inspection & approval
5
Refund issued within 7 days
📋
Return Eligibility Conditions

✓ Returns Accepted When

  • The return request is submitted within 3 days of delivery
  • The item is unused and in its original condition
  • Packaging, tags, and accessories are intact
  • Proof of purchase or order number is provided

✗ Returns Not Accepted When

  • More than 3 days have passed since delivery
  • The item has been used, altered, or damaged
  • Original tags or accessories are missing
  • Proof of purchase is unavailable
In accordance with Saudi E-Commerce Regulations, consumers have the right to cancel the purchase and return products if they have not been used or benefited from. Our Golden Guarantee is fully aligned with these regulations.
💸
Return Shipping Costs
  • Return shipping costs are the customer’s responsibility
  • You may use any approved shipping carrier of your choice
  • Tracked shipping is recommended to ensure safe delivery
⚠️
Exception: If the item arrives damaged or does not match the advertised deion, the store will cover all return and shipping costs in accordance with Saudi consumer protection regulations.
💰
Refund Process
📩

Submit Your Return Request

Contact us through our official channels within 3 days of delivery and provide your order number and reason for return.

📦

Ship the Item

Send the item in its original condition with all accessories included, and keep your shipping receipt for reference.

🔍

Inspection & Verification

We inspect the returned item to confirm it remains in original condition and free from use or damage.

✅

Refund Approval & Processing

Once approved, your full refund will be processed within 7 business days to your original payment method.

Banking Note: Depending on your bank or payment provider, it may take an additional 3–7 business days for the refunded amount to appear in your account.
🚫
Return Policy Exceptions

According to Saudi E-Commerce Regulations, returns are not accepted in the following cases:

  • Products that were opened or altered in a way that prevents resale
  • Customized or personalized products made upon customer request
  • Products damaged due to misuse by the customer
  • Products returned after the 3-day return window
⚖️
Legal Framework
  • Our policy complies with the Saudi Arabian E-Commerce Law and its executive regulations
  • Consumers may contact the Ministry of Commerce if any unresolved dispute arises
  • Consumers may also submit complaints through the official “Mostahelk” platform
  • Proof of purchase is required to exercise return rights under Saudi regulations
  • This policy applies to all purchases made through the online store without exception

Need to return an item or have a question? Contact us and we’ll assist you immediately.

💬 Contact Customer Support

This policy is governed by the Saudi Arabian E-Commerce Regulations issued by the Ministry of Commerce

All Rights Reserved © Lucky Seven 2026

Redeem your points for rewards
have Points
More