Complaints & Suggestions Policy
Complaints & Suggestions Policy
At Lucky Seven, we believe that exceptional service begins with listening to our customers. We welcome all feedback, suggestions, and complaints, and we are committed to handling them with professionalism, transparency, and care.
Contact Channels
Customers may contact us through any of the following channels:
WhatsApp: +966558080568
Email: [email protected]
Contact Form: Available on the Contact Us page of our website.
Phone: During official business hours.
Live Chat: Through the website when available.
What Can You Contact Us About?
We welcome inquiries and feedback related to:
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Orders, shipping, and delivery.
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Payments and refunds.
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Product quality or manufacturing defects.
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Product specifications, sizing, or details.
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Website experience and technical issues.
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Suggestions regarding products or services.
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General inquiries.
Information Required
To help us process your request efficiently, please provide:
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Full name.
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Order number (if applicable).
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Mobile number or email address.
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Clear description of the issue or suggestion.
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Supporting photos or documents (if available).
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Preferred communication method.
Response Time
We aim to review and respond to all complaints and suggestions within 72 business hours from the time they are received.
Additional information may be requested when necessary to facilitate a proper review.
Complaint Handling Process
Our review process generally follows these steps:
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Receipt of the complaint or request.
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Review and verification of the provided information.
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Request for additional details if required.
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Evaluation of the case and proposal of an appropriate resolution.
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Implementation of the agreed solution and closure of the case.
Escalation Process
If you are not satisfied with the proposed resolution, you may request a further review by contacting us through our official communication channels.
If a satisfactory resolution cannot be reached, customers may escalate their complaint to the relevant authorities in the Kingdom of Saudi Arabia, including the Ministry of Commerce (1900).
Privacy & Confidentiality
Lucky Seven is committed to protecting the confidentiality of customer information and using it solely for customer service, complaint handling, and service improvement purposes, in accordance with applicable Saudi laws and the Personal Data Protection Law (PDPL).
Business Hours
Sunday to Thursday
9:00 AM – 5:00 PM
Our Commitment
At Lucky Seven, we are committed to delivering products distinguished by exceptional quality and craftsmanship. Should you have any concerns regarding design, materials, sizing, or product condition upon delivery, our team will review the matter carefully and work toward an appropriate resolution.
Last Updated: May 31, 2026